The evolution of 5G technologies encouraged the craze for smart devices. Well-designed, responsive, and scalable mobile apps have become the first choice of the customers. JatApp leaves its competitors behind when it comes to mobile app development. Encounter the entire success story of the company in the words of Helen Bakhnieva, the CEO of JatApp.
As a full-cycle software development company based in Miami, Florida, JatApp has gathered all the interest of its valued customers. This trust and belief have always resulted in quality service provided within the promised timeframe and at a reasonable cost.
Established in 2015, JatApp is a leading name in the sphere of software development, mobile app development, web development, and staffing projects across its global clientele. The company works using an outsourcing and outstaffing model where the team of professional designers, engineers, managers, and support services create innovative software solutions to meet the needs of the global business community.
In the GoodFirms interview, Helen Bakhnieva, the CEO of JatApp, shared many unknown facts and information about the company. She deeply defines how the company came into existence and went further in its success journey.
Helen affirms that JatApp was created in 2015 with the excellent purpose of outsourcing business. Though the market competition was low at that time, the business had enough opportunities to grow. The company owns another development center in Kyiv, Ukraine, and was thoroughly engaged in resolving software development-related issues of the customers providing two core services – outsourcing and outstaffing.
According to Helen, JatApp team comprises 100+ team members today and more than 200+ outsourced projects developed by professionals having more than 6 years of experience in this business.
The outsourcing projects include supplying the team of developers to turn their business ideas/needs into efficiently-working software. Whereas the outstaffing job includes supplying team augmentation services to the clients looking for some kind of expertise. They focus on searching and selecting the best-fitting candidates to recruit and onboard. As a CEO of the company, Helen leads all the business as well as operations related matters in the company.
JatApp CEO differentiates the company from its competitors in many ways. She positions the company not as a mere software development team, but also as a reliable technical partner. The company does deep analysis by understanding what its clients need and suggests the best solutions that come in their specific timeframes and budget.
Property Management, Real Estate, Education, Fintech, HR & Recruitment, and IoT are the industries the company serves most. Approximately 60% of its clients come back due to the word-of-mouth publicity that comes among the most honored method of generating leads for a business.
Regarding the company’s customer satisfaction rate, customer’s feedback works in this regard. The average satisfaction score ranges around 4.85 out of 5 in all the majority of rating platforms, and at the same time, the company remains committed to growth and improvement as well. A customer review displayed below depicts best about how JatApp values its customers.
The company ranks as a top mobile app design company in Kyiv and a top mobile app design company in Miami in the GoodFirms ranking list. Leading review and rating firms like GoodFirms and others appreciate and recognize the company for their varied efforts and abilities to treat their customers with utmost importance.
Helen happily shares that JatApp conducts strategic workshops within the company to help employees dig deep into clients’ requirements, reveal key challenges, understand their business, and come forward with an effective solution. The company keeps the communication transparent and open with its clients to keep everyone at the same page.
Regarding the support system, Helen clears that JatApp facilitates two types of support facilities to its clients. One is the Warranty Certificate signed upon the completion of the development project and another is the Support Agreement signed after the completion of development and when the Warranty Certificate is expired. The details behind both of them can be read deeply in the detailed interview published in GoodFirms company profile page of JatApp.
While talking about the company’s payment structure, Helen agrees on using the Time and Material approach in the company for all types of projects, whether they are developing a particular new functionality, refactoring the existing code, or creating the entire software solution from scratch. It seems quite convenient for their clients as well, as the payment is charged only for hours spent on the project by the company professionals. In addition, the Dedicated Team Cooperation Model is also followed by the company for some special work requirements according to clients’ expectations.
Helen clearly admits that the company never differentiates between small and big clients. Again, it is open to all types of clients for all types of projects. Budget is of course important, but delivering the final output building productive cooperation is more important. Still, JatApp has charged between $30K to $500K for the projects catered in 2021.
She concludes the interview by optimistically sharing about the future plans of the company. In her words, “The software development world changes pretty fast. But JatApp is a very flexible company that knows how to adapt to any conditions. I’m sure that in 10 years JatApp will be among the leaders in the software development niche working with medium-size enterprises as well as well-known brands around the globe.”
Washington, D.C.-based GoodFirms is a maverick B2B research and reviews firm that aligns its efforts in finding web development and web design service agencies delivering unparalleled services to its clients. GoodFirms’ extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.
About the Author
Prepared by Anna Stark, a Content Writer at GoodFirms, who bridges the gap between service seekers and service providers. Anna’s dominant role lingers to form every company’s achievement and critical attributes into words. She strongly believes in the charm of words and equips new approaches that work, always with concepts.