Everything flows, everything changes” — said Heraclitus implying that the only stable thing in life is change. There was no project management back in the ancient times, as far as we know, but the above-mentioned saying is quite relatable to software development projects today. 

People do live in a state of a permanent flux, so harnessing an endless stream of changes is what many entrepreneurs attempt to do. Finances Online reports that 63% of companies involve change management activities in their projects, while 70% of businesses opt for the Agile methodology to effectively manage change of priorities throughout the project life cycle. 

Still, people perceive change as something bad because we feel uncertain whether the upcoming change is for the better. In this blog post, the JatApp team will explain why you shouldn’t be afraid of changes in your project and why embracing them won’t harm your business at all. 

How does a change request work?

In fact, a change request in the software project management process is a very simple concept. A change request is a client’s official statement of a desire to amend the present scope of the project by adding/changing development of a particular feature or any other element of the software. 


Change request


In other words, one can just change their mind about any aspect of their digital product and ask their software development agency to follow their new requirements. However, why would you want to change anything in your software solution? What should happen to force you to consider scope changes in the project? Let’s find out. 

Why do changes happen?

Stability is a myth, and it is becoming even more unrealistic today, when business environments are so disruptive. Globalization puts companies in a position where emerging technologies, pandemic, economic crisis, armed conflicts, Elon Musk’s purchase of Twitter, and so on play havoc with any business in the world.

Consequently, a fast adjustment of your business to new environments is the best thing you can do. Nobody would use a digital product that is unable to solve their today’s problems. That’s why business uncertainty and global disruptions are the first and foremost reasons why you actually need to make changes to your project’s scope.

The second reason relates to the ground level of your project. When you develop a software product, you have a segment of target users in mind. It means that you aim to build a solution that will manage the users’ problems and pain points. You may even release a minimum viable product (MVP), but then you get feedback from your product’s early adopters that they would like to have this or that feature.


Minimum viable product


And, of course, you’ll do everything to get these features delivered with the next release because every reasonable entrepreneur wants their product to sell well. For that reason, you’re likely to abandon or postpone the scope you planned for the next release and focus on developing features your customers would like to see in your application the most. 

The third reason is also quite plain. Your partners, investors, other stakeholders, or you personally may wake up in the middle of a night with an idea that seems to disrupt the market and turn the whole competition upside down. A desire to pioneer a new solution surely outweighs the “don’t change the horses in the midstream” mentality, and you have nothing to do but message your software development vendor about making a change to the project’s scope. 

For now, you definitely see that making changes to the project’s scope are okay and even for the better, especially when a good change management is in place. Amending the project scope is inevitable because you can’t predict what the future holds for all of us, which is why feeling fine about project change requests is a healthy attitude we recommend you to foster yourself and promote amongst your team members.   


Reasons for change in project management

JatApp’s approach to change management in software development projects 

Even though a total avoidance of uncertainty is impossible, JatApp’s project managers (PMs) try their best to keep your project progressing without major hiccups. That is why we always run a discovery stage before starting the project in order to gather as many details as possible. 

Based on these details, our project managers write a detailed specification that describes all processes, tasks, or individual features your product should include. We would like you to notice that if something isn’t included in the specification but yet plays a vital role for the product, you just need to inform our project managers and they will clarify any issue. When our PMs see that there are alternative ways to approach your request, they’ll surely describe to you all possible courses of action. 


Product discovery stage


Thus, the main goal of the discovery stage is to gather as many details about your software as possible. As a result, when the project begins, there are less chances that you’ll have to change something in the project’s scope, except some little nuances that won’t affect your initial project plan

Nevertheless, we would like to highlight once again: changes do happen all the time. In case you would like to request a change in the project’s scope, you just need to reach out to our PMs and tell them about your ideas. Our project managers will provide you with an estimate of time, cost, risks, risk mitigation strategies, and potential impacts on the product’s quality associated with making the change you asked for. 

Additionally, you can always count on our PMs to provide you with alternative decisions if any viable scenarios are possible. In such a way, effective change management performed by our project team helped our client to timely deliver an autonomous powerbank rental platform

Powerbank rental platform


Power bank sharing platform user interface

The project faced an unexpected problem with the hardware delivery because of the COVID-19, while the client had to find a way how they could test the product without any delays. Our team came up with an idea to design a digital emulator that will be used instead of hardware to test the product. 

During the test, numerous problems popped up, and the client requested changes to the product’s backend several times until the solution reached a high level of quality. We’ve implemented all changes fast enough to deliver the product within the tight deadline. 

Today, JatApp keeps supporting the product and developing new features for it, and the startup’s CTO left the following feedback on Clutch: “Professionalism was noticed from the first conversations with these people. They knew what exactly we needed and provided us with the best options for its implementation”.

Whatever changes you request, you need to confirm that you acknowledge changes in time, cost, and risks to let our team start working on new product requirements. At the same time, every single change is recorded in the change log. It is a document that includes details about each change made during the project’s life cycle.

You and our team can always refer to this document in case any confusions arise and trace what and when has been changed. We document every change and every confirmation of yours in order to avoid disputes, in case something goes wrong with your software product.


Change log template

Example of change log document

By the way, we need to inform you that disputes can occur as well. That’s the reason why we document any change and other project details. If you see that some of your app’s features don’t work properly, you need to tell us. Our project managers will double check whether it’s a bug or not. 

When we identify that it is a bug, we’ll run the quality assurance process once again. In addition, you need to remember that you’re the one who makes the final decision before our developers start working on changing anything in your software. Again, you can expect our PMs to warn you that some changes can backfire with a product’s quality drop. But if you realize all the risks and insist on making this change, we’ll do whatever you’re craving for. 

Be sure that any change is always for the benefit of your project

Being able to change rapidly is one of the main characteristics every business should have today. Even though you may have an open mind to accept any changes, making them work properly for the best interest of your project is a heavy lift.

If you are not sure whether you can handle all project changes on your own, you can always ask JatApp’s team for help. We can provide you with a dedicated development team and team extension services to power your project with the best tech talents in Eastern Europe. Our company has been running digital projects since 2015, so we have experienced project managers who will not only approach change management in a professional manner, but can also advise you when and what changes should be made to benefit your project. 

Contact us to share your project idea. We will get back to you as soon as possible.